Verify Rent Payments

You must register to set up your HMS PAL™ account. You can register for an account here.

Yes, you must have a valid email address to register and use this website.

Yes. When you log in, click on "Email Settings", and then "Edit Email Settings". Click "Yes" to turn on email alerts. You will then receive an email at the email address you have entered the day after a payment is posted to your account.

Data is uploaded to HMS PAL™ between 2 am and 5 am Eastern Time. New payments to your account will show up after they have been uploaded.

If you are a brand new Landlord with HOSWWA (previously Longview Housing Authority), your information will not show up in the database until after your first payment has been issued to you.

If you are an existing Landlord with HOSWWA and get the same error message, then it is likely that you may be using the wrong SSN/Tax ID, or HOSWWA has a different SSN/Tax ID on file for you. In this case you should contact the HOSWWA finance department. If HOSWWA changes your SSN/Tax ID in their system, you won't be able to register with the new SSN/Tax ID until the new data uploads to HMS PAL™ between 2 am and 5 am Eastern Time.

For any payment related details such as incorrect payment amounts, etc., you must contact Sylvia Anderson at (360) 423-0140 ext. 17 or e-mail her at sylvia.anderson@hoswwa.org.

HMS PAL™ only makes the prior 18 months of payment history available online.

If you still have questions or need more help, send HMS/PAL an email at support@hmsforweb.com. We’ll do our best to answer your questions.